Last updated: March 2026
These Terms of Service govern your use of Sonoma System and form a binding agreement between you ("Client") and Sonoma System. By engaging our services or making any payment, you confirm you have read, understood, and agreed to these Terms in full.
Sonoma System provides AI-powered agents — Aria (customer support), Nova (cart recovery), and Max (customer retention) — deployed on behalf of Shopify store owners via WhatsApp and SMS using the Client's configured store information. Delivered as a SaaS subscription following an initial setup period.
Clients are solely responsible for:
All policies, FAQs, product information, and instructions provided at onboarding or thereafter. AI responses are generated entirely based on what the Client provides. Sonoma System is NOT liable for responses that are inaccurate, outdated, or incomplete due to incorrect or missing Client inputs.
Clients must notify Sonoma System in writing (marko@sonoma-system.com) whenever store policies or any agent inputs change. Sonoma System bears no responsibility for responses based on outdated information the Client failed to update.
Clients must have lawful basis to share customer contact data with Sonoma System, and must disclose AI-powered communications to their customers in their own privacy policy.
Clients must maintain valid Shopify API credentials throughout the subscription. Service interruptions from revoked credentials are the Client's responsibility.
When an agent escalates to the Client, the Client is responsible for human follow-up. Sonoma System is not responsible for outcomes in escalated conversations.
Our agents use large language models to generate responses in real time. Sonoma System is NOT liable for:
Clients deploy AI at their own discretion.
Any cart recovery rates, automation rates, or retention figures referenced in marketing are indicative targets based on industry data — not guarantees. Actual results vary. Sonoma System makes no warranty that the platform will achieve any specific business outcome.
Clients are billed via our payment processor per the plan selected at signup. Subscription fees are charged monthly in advance. Setup fees are non-refundable once commenced (see Refund Policy). Non-payment may result in immediate suspension without notice. Prices may change with 30 days' written notice.
Sonoma System may suspend or terminate any account at sole discretion, including for: non-payment; violation of these Terms; unlawful use; or false information at onboarding. Upon termination, Client data is retained for 30 days then deleted. Clients may cancel anytime by emailing marko@sonoma-system.com — cancellation takes effect at end of the billing period. No partial refunds for unused days.
All platform code, agent logic, prompt architecture, and dashboard interfaces are the intellectual property of Sonoma System. Clients receive a limited, non-transferable licence during their subscription only. No rights are transferred to the Client. Client-provided content remains their property; they grant Sonoma System a licence to use it solely for operating their agents.
To the maximum extent permitted by law:
Clients agree to indemnify and hold harmless Sonoma System from any claims, damages, or costs arising from:
These Terms are governed by applicable law. Disputes will be resolved through good-faith negotiation first; if unresolved, subject to binding arbitration or competent courts.
We may update these Terms at any time. Clients will be notified via email. Continued use of Sonoma System constitutes acceptance of the updated Terms.
For any questions about these Terms, contact us at marko@sonoma-system.com.